FAQ & Delivery
Frequently Asked Questions
How does Hoosier One work?
Choose your meals from our rotating menu, place your order online, and we’ll handle the cooking. Meals arrive chilled and ready to heat and enjoy—with fresh salads, sweets, and freezer meals available, too.
When do I need to order?
Order by Sunday at 11:59 PM for delivery the following Sunday. Please check the date at the top of This Week’s Menu before ordering.
Do I have to subscribe?
No subscriptions or contracts are required. Order whenever it works for you.
When do you deliver?
We deliver on Sundays between 12 PM and 9 PM. Your arrival time depends on our route. Please include any gate codes, access details, or delivery instructions with your order.
Where do you deliver, and what does it cost?
We serve the greater Indianapolis area. Delivery fees depend on your ZIP code:
- Zone 1: Free delivery
- Zone 2: $10 delivery
- Zone 3: $20 delivery
All delivery zones have a $30 minimum order. Enter your delivery address at checkout to confirm whether we serve your ZIP code and see your delivery fee. If your address is outside our current delivery area, contact us before ordering.
Do I need to be home?
No. We pack deliveries in insulated totes with ice packs and leave them at your door unless you provide other instructions. Bring your order inside and refrigerate or freeze it promptly.
Do I need to select a cooler option?
No separate cooler selection is needed. Insulated packaging and ice packs are included with delivery.
Is pickup available?
Pickup is currently paused. We’re offering Sunday delivery only at this time.
Are the meals fresh or frozen?
Our weekly fresh meals are prepared and delivered chilled. EverReady meals are cooked in small batches and frozen so you can stock your freezer. Look for the EverReady designation on the menu.
How many people does a meal serve?
A Single is intended as one generous entrée portion. Some customers enjoy it over two lighter meals; appetites and portions vary by dish.
A Family meal generally serves 3–4 people. Check the product description for details. Soups, sides, desserts, and bundles have their own sizes and quantities.
How do I reheat my meals?
Follow the instructions on each meal’s label. Remove any cold toppings or sauce cups before heating, and heat hot meals thoroughly to 165°F.
Family meals come in oven-safe fiber containers. Follow the label’s directions for the container and lid, and never put plastic sauce cups in the oven.
Can I heat soup in the mason jar?
No. Do not heat mason jars in the microwave, oven, under a broiler, or on the stovetop. Our jars are for storage and transport. Transfer soup, broth, cider or other contents to a microwave-safe bowl/cup or saucepan before reheating. If frozen, thaw in the refrigerator first. For French Onion Soup’s browned-cheese finish, use your own broiler-safe bowl; the bowl is not included.
How should I store my meals?
Refrigerate fresh meals promptly and follow the storage or use-by information on the label. Keep EverReady meals frozen until you’re ready to use them.
Can I freeze fresh meals?
Only freeze items identified as freezer-friendly. Salads and meals with fresh toppings may lose quality when frozen. Our EverReady range is designed for freezer storage.
What makes your food different?
We cook from scratch, with house-made stocks, sauces, and dressings. Our cooking fats include extra-virgin olive oil, grass-fed butter, and tallow—we don’t cook with industrial seed oils.
We use ancient grains in selected recipes, prioritize organic produce where it matters most, and choose A2 dairy when available. Ingredients vary by dish, so check each item’s details.
Do you offer gluten-free, dairy-free, or vegetarian meals?
Yes—options vary with the weekly menu. Look for:
- GF: Gluten-Free
- DF: Dairy-Free
- VEG: Vegetarian
- V: Vegan
Check the specific meal and variant you select, since protein choices, toppings, and sauces can change its dietary suitability. Einkorn is wheat and contains gluten; A2 dairy still contains milk.
What if I have a food allergy?
Review the ingredients and allergen information for every item you order. Our meals are prepared in a shared kitchen that handles common allergens, so we cannot guarantee an allergen-free environment.
Contact us before ordering if you need clarification about an ingredient or allergy.
Can I change my order or request a substitution?
Contact us as soon as possible. We’ll let you know what’s possible based on ingredients and production timing. Changes and substitutions aren’t guaranteed.
What if something is wrong with my order?
Please contact us promptly with your order number and a description of the issue. A photo is helpful when applicable.
Because our meals are perishable, all sales are final and we do not accept returns. If there’s a problem, reach out—we’re here to help.
How do I contact you?
Email: support@hoosierone.com
Text: 317-426-7278
Please include your name and order number when asking about an order.